Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration charge of 25% of the test fee.

Please note that refunds can take four to six weeks to process.

To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it

Please note that you need to sign the form.

You can also find the documents below in the download section.

If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration charge of 25% of the test fee.

Only original sick notes in German or English are accepted. If we have not received both required documents at our office in Berlin by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail.

Please note that we do not accept sick notes issued by family members.

Requesting a test date transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date once, free of charge.

Please note that the new test date must be within three months of the original date. If you receive a transfer to a new test date and you are ill on the second test date, then you are not entitled to a refund of the test fee.