Last updated: 11 January 2021

Do tests take place?

To protect the health of all our test takers, we are strictly following national authority guidance in response to Covid-19. 

Update information can be found here. However, the situation can change quickly. If you test date is affected, we will contact you by e-mail.

Please check here for information on available test dates. 

My exam has been suspended. Can I transfer my registration to another date?

Yes, this is possible for IELTS. Please check the test dates page for details of available sessions and get in touch with us via email at for further information.

When and how will I receive my exam results?

Your exam results will be processed as normal.

You can access your results for IELTS through your profile on the IELTS Test Taker Portal.

We are not able to provide test results over the phone, by email or fax for security reasons.

Will test results be issued by deadlines?

The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results.

Your office is closed to the public. How can I receive my test certificate?

All Test Report Forms for tests will be issued and delivered as normal.

Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. 

How can I contact you?

While our offices are closed, our team will support you via email: We are working hard to respond to every email, but the situation is extraordinary, and delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.

If your question has not been answered, please contact us.