Cancellation
For cancellations received no later than five weeks before the test date, the test fee will be refunded, less an administration charge of 25% of the test fee.

To cancel your test date, please download and complete our Transfer/Refund form and send it via post or e-mail to ielts.plus@britishcouncil.de. (Please note that you must sign the form.)

Change of Test Date
One change of test date is possible and free of charge if the request is received no later than 5 weeks before the exam. Please note that the new date must then be within three months of the original date.

To change your test date, please download and complete our Transfer/Refund form and send it via post or E-mail to ielts.plus@britishcouncil.de. (Please note that you must sign the form.)

Illness on the Test Day
If you are ill on the test day we need the following documents from you within five working days of the test date:

• An original medical certificate covering the test date (only original yellow sick notes in German or English are accepted)
  
  
• A completed Transfer/Refund form

If we have not received both the required documentation by the fifth working day after the test, you will be marked as absent and forfeit all claims. Copies sent by fax or e-mail are not accepted.*

Please note that we do not accept sick notes issued by family members.

If both documents reach us within the deadline, you have two options:

• A full refund of the test fee,
  less an administration charge of 25% of the test fee
  
  
• A single transfer to a new test date
  (within three months of the original test date)

Candidates who receive a transfer to a new test date and who are ill on the second test date are not entitled to a refund of the test fee nor to any further transfer to a new test date.

Please note that refunds can take 4 to 6 weeks to process.

*We recommend sending medical certificates by registered mail.